1. Who We Are
LLMBuddy ("we", "our", "us") is an AI search visibility agency operated by LLMBuddy Technologies. Our registered address is India. We help B2B brands improve their visibility across AI platforms including ChatGPT, Gemini, Perplexity and Claude.
If you have questions about this policy, contact us at: hello@llmbuddy.in
2. Information We Collect
2.1 Information you provide directly
- Contact and enquiry data: Name, email address, company name, job title, phone number, and any message content when you fill in a contact form, book a demo, or request an audit.
- Account data: If you create an account or subscribe to our services, we collect login credentials, billing information, and company details.
- Communications: Records of emails, calls, and chat messages between you and our team.
2.2 Information collected automatically
- Usage data: Pages visited, time on site, referral source, browser type, device type, and IP address - collected via Google Analytics 4 and server logs.
- Cookies: Session cookies, analytics cookies (Google Analytics), and functional cookies. See our Cookie Policy for details.
- Chat data: If you interact with our live chat widget, your messages and any information you provide are stored by our chat provider.
3. How We Use Your Information
- To respond to your enquiries and provide the services you request
- To deliver AI visibility audits, reports, and optimization services
- To send you service updates, invoices, and account communications
- To send marketing emails (only with your consent - you may unsubscribe at any time)
- To improve our website, services, and user experience using aggregated analytics
- To comply with legal obligations and enforce our terms
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area, we process your data on these bases:
- Contract: To fulfil services you have purchased or requested
- Legitimate interests: For analytics, security, and improving our services
- Consent: For marketing emails and non-essential cookies
- Legal obligation: For tax records and regulatory compliance
5. How We Share Your Information
We do not sell your personal data. We may share data with:
- Service providers: Hosting (Hostinger), email (Google Workspace), analytics (Google Analytics), payment processing, and CRM tools - under data processing agreements
- Professional advisors: Lawyers and accountants under confidentiality obligations
- Law enforcement: When required by law or to protect our legal rights
- Business transfers: In the event of a merger or acquisition, with prior notice to you
6. Data Retention
- Contact form data: 3 years from last contact
- Client project data: Duration of engagement plus 5 years
- Analytics data: 26 months (Google Analytics default)
- Marketing consent records: Until consent is withdrawn plus 1 year
7. Cookies and Tracking
We use Google Analytics 4 to understand how visitors use our website. This involves setting cookies on your device. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.
See our Cookie Policy for a full list of cookies we use.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict our processing
- Data portability - receive your data in a structured, machine-readable format
- Withdraw consent at any time (without affecting prior processing)
To exercise any of these rights, email hello@llmbuddy.in. We will respond within 30 days.
9. Security
We implement industry-standard security measures including HTTPS encryption, access controls, and regular security reviews. However, no internet transmission is 100% secure. If you believe your data has been compromised, contact us immediately.
10. International Transfers
We are based in India. If you are located in the EU/EEA or UK, your data may be transferred to and processed in India and other countries. Where required, we use Standard Contractual Clauses or other approved transfer mechanisms.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any site you visit.
12. Children
Our services are not directed at children under 16. We do not knowingly collect data from children. If you believe we have inadvertently collected a child's data, contact us and we will delete it.
13. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. The "last updated" date at the top of this page shows when the policy was last revised.
14. Contact
For privacy questions or to exercise your rights:
LLMBuddy Technologies
Email: hello@llmbuddy.in
Website: https://llmbuddy.in
