Executive Summary
WebEngage had built a reputation as one of India's leading customer data and engagement platforms. But as their target market began using AI tools to evaluate software options, WebEngage found itself consistently left out of the conversation.
The CDP and customer engagement market had strong AI presence for a handful of US-based brands. WebEngage's deep expertise in B2C retention, journey automation and on-site personalization was not being reflected in AI search results.
The Challenge
- Missing from ChatGPT answers for best CDP for B2C brands India queries
- Weak entity association with customer journey automation in AI models
- Limited AI-indexed content for on-site push, web push and in-app notifications
- Insufficient citation presence in Indian ecommerce and martech publications
Our Strategy
- B2C Retention Entity Building
- Ecommerce and Martech Citations
Implementation
- Journey Marketing Content
- Continuous Visibility Reporting
The Results
AI Visibility Growth
+69%
Mar
Apr
May
Jun
+69%
AI Visibility in 90 days
+81%
Mentions Growth across platforms
+71%
Inbound Pipeline from AI search
14 Weeks
Time to Significant Visibility Growth
LLMBuddy's approach was methodical and results-focused. In 14 weeks we went from invisible to the top recommended platform for B2C retention. That's exactly what we needed to compete in today's AI-first buyer journey.
Deepak A.
Head of Marketing, WebEngage
Impact Summary
Methodical 14-week program delivering strong visibility gains across B2C retention and CDP query categories.
Stronger Brand Authority
More Trust & Recognition
Sustainable Visibility in AI Ecosystems
More Qualified Traffic & Leads
